Mass Casualty Incident (MCI): Triage, START Method & Fire-Based EMS Response

ICS at an MCI

MCI response uses the standard ICS structure, typically expanded to include Operations, Medical Group, and Logistics at minimum. Key positions:

• Incident Commander: Overall scene management; strategy; resource requests; media; hospital coordination
• Medical Group Supervisor (MGS): Manages all patient care functions including triage, treatment, and transport sectors
• Triage Officer: Reports directly to MGS; manages triage sector
• Treatment Officer: Manages treatment areas by color category
• Transport Officer: Manages ambulance assignments and hospital destinations
• Staging Officer: Manages resource staging area

At a small MCI (5–10 patients), the first arriving officer may manage IC and MGS simultaneously while individual crews manage sectors. As resources arrive, positions are formally assigned and expanded.

Patient Transport Priority

Transport priority follows triage color in RED-YELLOW-GREEN order. Critical decisions for the Transport Officer:

• Hospital notification and capacity: Contact hospitals (via dispatch) with patient counts by triage category before the first transport. Hospitals activate their disaster plans based on this information. Do not send all critical patients to the closest hospital without confirming capacity.
• Hospital capability matching: Trauma center for RED patients with penetrating or major trauma. Burns center for significant burn patients. Pediatric center for critical pediatric patients. Not all closest hospitals have the right capability for every patient type.
• Distribution: Spread patients across multiple hospitals to avoid overwhelming one facility. The Transport Officer tracks cumulative patient counts at each receiving hospital in real time.
• Air medical resources: Helicopter transport is appropriate for critically injured patients where ground transport time to a trauma center exceeds the time benefit of air. Request early — helicopter availability and weather can affect the decision.

MCI Communications

Communication failures are the most common operational problem at MCIs. Establish these from the first minutes:

• Single command channel: All sector officers communicate with IC on one designated command channel. Do not allow multi-channel confusion.
• Standardized reporting: Each sector reports patient counts in triage category format: "Triage reports 3 RED, 7 YELLOW, 12 GREEN, 2 BLACK." This format gives IC exactly what is needed for resource decisions.
• Hospital pre-notification: Dedicated radio channel or phone contact with hospital emergency departments. Provide: incident type, total patient count, triage category breakdown, ETA of first transport.
• Face-to-face briefings: As command posts become complex, short face-to-face briefings between IC and sector supervisors supplement radio communication and prevent information from being lost.

Special MCI Types

Active shooter / TECC

Active shooter events require Tactical Emergency Casualty Care (TECC) protocols where EMS and fire operate in close coordination with law enforcement. The response is zoned: hot zone (law enforcement only), warm zone (rescue task forces of law enforcement + EMS), and cold zone (standard EMS operations). Hemorrhage control (tourniquets, wound packing) is the primary life-saving intervention in penetrating trauma from firearms.

Hazmat MCI

Hazmat MCIs require decontamination before medical treatment. Contaminated patients must not enter the treatment area before decontamination — this contaminates treatment personnel and equipment. Set up the decon corridor between the hot/warm zone and the treatment area. ALS personnel in appropriate PPE stage in the warm zone to provide critical care during decon when required.

Building collapse MCI

Collapse MCIs combine technical rescue with mass casualty management. Patients are extracted over an extended period rather than all at once. Triage must be repeated as new patients are extracted. USAR teams manage victim access; EMS manages treatment and transport as patients come out.

Frequently Asked Questions

What is START triage?

START (Simple Triage and Rapid Treatment) is the primary MCI triage system used across the United States. It categorizes patients in 30–60 seconds using three assessments: respirations, perfusion, and mental status. Patients are tagged RED (immediate), YELLOW (delayed), GREEN (minor), or BLACK (deceased/expectant) based on the results. Any trained first responder can perform START.

What does black tag mean in triage?

Black tag in triage means deceased, or in a true MCI, "expectant" — a patient whose injuries are so severe that survival is not expected given available resources. Expectant tagging is a system-level decision made to allocate limited resources to the most patients who can survive, allowing the greatest number of lives to be saved. This is the most ethically difficult aspect of MCI response.

How is an MCI different from a regular EMS call?

In routine EMS, all resources are directed to the individual patient and the goal is to optimize care for that patient. In an MCI, resources cannot meet the individual care need of every patient simultaneously. The goal shifts from "best care for one patient" to "the most lives saved with available resources." This requires categorization (triage), prioritization, and organized distribution rather than individual patient management.

What is the role of fire companies at an MCI?

Fire companies at an MCI typically perform: patient extraction from vehicles or debris, primary triage using START, hemorrhage control during initial patient contact, ICS sector management (safety, staging, extrication), and supporting EMS operations with personnel and equipment. In fire-based EMS systems, firefighter-paramedics and EMTs may also staff treatment and transport sectors directly.